by Lorette Scrimgeour | Mar 1, 2019 | Appointment Scheduling Software, Business Tools, Patient Practice
With advances in technology, software designers have developed SaaS options that are affordable and offer features never before available to smaller medical practices. Please don’t let your eyes cross and stop reading yet. These time and effort saving options are...
by Lorette Scrimgeour | Dec 15, 2015 | Patient Practice
Why do we have a cancellation policy? Consideration for our Massage Therapists’ livelihood. Massage is physically taxing and therapists perform a limited number of massages per day. Because each session is based on a specific length of time, it is not possible...
by Lorette Scrimgeour | Feb 27, 2015 | Patient Practice
Customer’s Need Consistency. Meeting a customer’s expectations is the cornerstone of good customer service. This is true for all businesses, from an inexpensive fast food restaurant to a luxurious, high-end hotel. McDonald’s built their reputation on consistency. They...
by Lorette Scrimgeour | Feb 20, 2015 | Patient Practice
Customer Service-Customer’s #1 Complaint-Feeling like they are Not Important Here are the top three ways to make your customers feel; INVISIBLE, UNDERVALUED, and MINIMIZED 1. Ignore Them When a customer walks in the door; don’t acknowledge them. You are busy...
by Lorette Scrimgeour | Dec 8, 2014 | Patient Practice
There is a difference between helping a patient understand their insurance benefits and accepting the responsibility for it. Insurance coverage can be very confusing. Often a patient will depend on their medical provider to understand the details of their plan. ...
